Recalls aren't inevitable. They're a sign the standard wasn't clear upfront.
The 14-Day Lynch Guarantee
Cleaning complaints are the number one reason agents have to call a contractor back. Every recall is coordination work for you. Rework for the landlord. An unhappy tenant. One bad clean cascades straight into deposit dispute territory.
of all UK deposit adjudications involve cleaning, per TDS data. That's not a coincidence. It's a systems failure.
Most agencies use different cleaners for different properties. One is thorough, one is fast, one skips carpets. Tenants arrive to inconsistent standards. Inventory clerks flag issues. You're managing three conversations, cleaner, clerk, landlord, and no one agrees on what should have been done.
Lynch works to a published checklist. Every property. Every tenancy. Tenant knows what to expect. Inventory clerk verifies against the same standard. Fewer disputes. Fewer recalls. Fewer phone calls.
When the inventory clerk arrives and spots a cleaning issue, they flag it to the same company that did the clean. No "is that the cleaner's job or the clerk's job?" One point of contact, our team, coordinates the rework, updates the inventory, and closes it. You get one update.
A single check-in error in year 1 can kill a possession claim in year 3. A clean standard held consistently across your entire portfolio means every tenant arrives to the same baseline. That baseline shows up in your dispute rate.
Our cleaning teams are trained through an inventory clerk's lens, so they clean what the clerk checks. We've helped agencies build their own cleaning specifications to hand to tenants. That's not a cleaning company with a checklist. That's the people who write the checklist doing the cleaning.
"Had the initial clean been thorough, we wouldn't be having this discussion. Please arrange for someone to revisit the areas that were missed. The tenant is moving in tomorrow."
London estate agent
Clear standard upfront. Cleaners trained through an inventory clerk's lens, because we're an inventory company first. If something is flagged, one person handles it, not three.
If something's been missed and it's on us, we want it gone as fast as you do. We speak to whoever raised it, pin down the specifics, and establish whether it's something we missed. If it is, fixing it becomes the priority over new work, today or tomorrow, not next week, because there's usually a tenant moving in. You get one update telling you it's resolved. We're not in the business of creating admin for the people who book us. We're in the business of making it disappear.
Most of the check-out process happens after the clean. The clerk may not visit for days. We set the guarantee at 14 days so the protection is still live when the report is written.
Fourteen days from the clean, tied to the check-out. If the clerk flags something we've missed, one message to us is the end of your involvement. We speak to whoever raised it, fix what's ours to fix, ahead of new work, and confirm back to you when it's closed.
Trusted by London letting agencies for over 15 years. They keep coming back because recalls are rare and disputes are lower.
Don't overhaul your whole supplier panel. Test Lynch on one difficult property or one complex tenancy. One clean plus inventory. See how it goes. See if recalls drop. See if the landlord is happier. Then decide.
Price, live diary, booking and payment in one place. Talking portfolios or panel rates? Our team works with agencies directly on 020 3667 2636.
Covered by the 14-Day Lynch Guarantee.
The diary shows our real availability. When a slot is taken, it's taken.
Already have an account? Log in. Prefer to call? Our team is on 020 3667 2636, or email info@lynchpropertyservices.co.uk.